This is Benchmark 3 in the Comprehensive CA program of 12 Benchmarks of learning material that can be adapted to any practice, as long as you want to see and help more people!

In this Benchmark you will learn:

• Proper telephone etiquette

• Verbal communication skills

• New Patient calls

• Handling patient questions

• Scheduling over the phone

• Handling sales calls, etc.

Are you willing to do what’s necessary to go from average to good to GREAT? Excellent! Let’ s get started!