This is Benchmark 9 in the Comprehensive CA program of 12 Benchmarks of learning material that can be adapted to any practice, as long as you want to see and help more people!

In this Benchmark you will learn:

• Communication strategies for calling missed appointments

• System training for retention

• Handling repeat missed appointments

• Communication strategies for Re-engaging inactive patients

Are you willing to do what’s necessary to go from average to good to GREAT? Excellent! Let’ s get started!